99.9% monthly uptime target with uptime credits when the target is missed. SLA terms are defined per integrator in the signed agreement.
Services
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OperationalTrust API Partner verification + signed responses
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OperationalVerified Inventory API Shelf-snap inventory data + nearby search
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OperationalConnect API Partner catalog sync + signed webhooks
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OperationalVerified Delivery Proof Signed last-mile delivery records
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OperationalPartner Dashboard partner.snapact.io workspace + catalog tools
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OperationalRider Portal rider.snapact.io profile + delivery coordination
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OperationalBuyer Mobile App Camera scan + verification-backed checkout + delivery tracking
Incident history
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Get notified
Subscribe to operational notices. We send a short email when an incident starts, when status changes, and when it's resolved. Maintenance windows announced at least 72 hours in advance for paid tiers.
Service commitments
Acknowledgement within 15 minutes for active service incidents. Initial root-cause summary within 24 hours of resolution. Post-mortem within 7 days for any P0/P1 incident.
Found a bug or seeing degraded behaviour we haven't flagged? Email support@snapact.io with the request ID — it's in every API response.